We ask that you bring your bird in a carrier. This reduces the stress, and risk when taking your bird. When a bird is on you the owner, this increases risk of biting you or us (even if they have never bit before, when a bird knows they are about to experience an unpleasant thing, this is their defense), it increases the risk of flying or running away from being toweled, and it increases the stress level. If a bird is in the carrier we can easily reach in the carrier with a towel, and properly towel the bird to complete the task faster, and more efficiently.
You are more than welcome to watch us groom, or if you aren’t comfortable you are free to shop in the store, or drop your bird of during the groom. On average the grooming takes five to ten minutes, if we aren’t busy in the store, and of course depending on the size, and condition of the bird.
There is always risk involved no matter what when grooming any animal. We do our best to groom quickly, and efficiently minimizing potential risk. We do ask that you sign a one time waiver, which we will keep on file.